Emotional Intelligence at Work

Taking control over the emotions that shape our lives can have powerful effects. Emotional intelligence (EI) is the ability to recognize and manage our emotions, behaviors, and impulses, as well as apply this knowledge to the world around us. It encourages self-awareness, internal motivation, and the exploration of diverse perspectives. Through effective and authentic communication, emotional intelligence will create positive relationships within any organization.

Emotional intelligence is a skill that can be developed, in which these skills will help you to maximize your personal and professional success. The Developing Emotional Intelligence course will provide you with the tools to gain control over emotions, navigate challenging situations, and communicate empathetically. With emotional intelligence, you can build a happy and prosperous life.

INTRODUCTION
Course Objectives

MODULE 1
Introduction to Emotional Intelligence
Defining Emotional Intelligence
The Importance of EI
Who Needs It?
What Are Emotions?
EQ vs. IQ
Knowledge Check

MODULE 2
The Components of EI
Self-Management
Self-Awareness
Social Skills
Internal Motivation
Empathy
Knowledge Check

MODULE 3
Tools to Gain Control
Journaling
Meditation and Mindfulness
Identifying Emotional Triggers
Breathing Techniques
Taking a Break
Knowledge Check

MODULE 4
Verbal Communication Skills
Active Listening
Asking Questions
Consider Your Audience
Choosing Your Words
Be Authentic
Knowledge Check

MODULE 5
Nonverbal Communication Skills
Body Language
Tone Matters
Facial Expressions
Eye Contact
Distance and Personal Space
Knowledge Check

MODULE 6
Managing Relationships With Others
Building Rapport
Respond, Don’t React
Show Gratitude
Finding Common Ground
Setting Boundaries
Knowledge Check

MODULE 7
Overcoming Obstacles
Recognizing and Admitting Failure
Disagreeing Constructively
Staying Cool Under Pressure
Be Open to Perspectives
The Power of Forgiveness
Knowledge Check

MODULE 8
Application to Business Practices
Working as a Team
Setting Business Goals
Interviewing for Successful Hires
Giving and Receiving Feedback
Customer Experience and Rapport
Knowledge Check

MODULE 9
Benefits of Being Emotionally Aware
Strong Interpersonal Relationships
Able to Manage Change
Reduced Stress and Anxiety
Improved Decision Making
Boosts Employee Morale
Knowledge Check

MODULE 10
Making an Impact
Creating a Powerful First Impression
Maintaining Your Composure
Inspiring Leadership
Gaining Self-Confidence
Patience and Practice
Knowledge Check

ASSESSMENT
Post Test